FULFILLMENT POLICY

At Roberts Accounting, CPAs, P.C., we are committed to your satisfaction. This Fulfillment Policy is designed to ensure you are fully informed about our refund and cancellation guidelines.

Cancellations
Cancellations must be made before any work begins. After work has started, you will be responsible for any and all billable charges and expenses incurred in connection with our services up to the date of cancellation. If you paid in advance for these services, we may consider offering a partial refund depending on the circumstances. Each request will be reviewed on a case-by-case basis.

Refunds
We understand circumstances may arise when you require a refund for a pre-payment of service. As you have agreed to the terms of our engagement letters

1. Full Refund: If you request a refund of a service you pre-purchased before we begin work on your service request, you are eligible for a full refund.

2. Partial Refund: If you request a refund of a service you pre-purchased after we have begun work on your service request, we may consider offering a partial refund depending on the circumstances. Each request will be reviewed on a case-by-case basis.

3. Service Not Rendered: In the event that we are unable to provide the service as described, you are entitled to a full refund.

Customer Support
If you have any questions or issues, please email us at info@rac-co.com or call/text us at (585) 454-8780.

Changes to This Fulfillment Policy
Roberts Accounting, CPAs, P.C. reserves the right to make changes to this privacy policy at any time by notifying users on this page and possibly within this Website. We recommend you check this page often.